Shipping & Returns
We want you to love your Grö Brush, but we get it, sometimes things don't work out.
We accept returns on unused items purchased from www.theprivatematter.com within 30 days of delivery.
Sale items are final sale.
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Got a question? We're one email away.
hello@theprivatematter.com
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Frequently Asked Questions
Shipping
Domestic Orders: We ship Australia-wide for free. Orders are processed within 24 hours and typically arrive within 1-2 business days (metro) or 3-7 business days (regional/remote). You'll receive an email with tracking once your order ships.
International Orders: We ship worldwide for free. Estimated delivery times vary by region:
New Zealand: 7-14 business days, USA & Canada: 10-20 business days, UK & Europe: 10-20 business days. Rest of World: 14-25 business days
Delivery times are estimates and may vary depending on customs processing. Any customs duties or import fees are the responsibility of the customer.
How long does shipping take?
Domestic orders arrive in 3-7 business days. International orders take 7-25 business days depending on your location.
What is your return policy?
We accept returns within 30 days of delivery. Your item must be unused, in its original condition, and in its original packaging. Proof of purchase is required (your order confirmation email works). Return shipping costs are the responsibility of the customer.
How do I start a return?
Email us at hello@theprivatematter.com with your order number and reason for return. We'll reply with return instructions within 1-2 business days.
How long does a return take?
We accept returns within 30 days of purchase. Items must be unused and in original condition for a full refund.
What if my item arrives damaged?
Email us at hello@theprivatematter.com with your order number and a photo. We'll offer you a replacement or full refund.
Can I exchange for a different colour?
If you’d like to exchange your brush for a different colour, you’re welcome to return it to us. Return shipping costs are the responsibility of the customer.
